Shipping policy

Shipping Policy

Thank you for visiting and shopping at NoxCase. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with a tracking number.

2. Shipping Rates & Delivery Estimates

We offer Free Standard Shipping on all orders. Shipping charges for upgraded express shipping options will be displayed at checkout.

  • Standard Shipping: 7–14 business days | FREE

  • Express Shipping: 2–5 business days | Calculated at checkout

Please note that delivery times are estimates and not guaranteed. Customs clearances or remote area logistics may occasionally cause unexpected delays.

3. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number. You can track your package anytime via our link or directly through the carrier's website. Please allow 24–48 hours for the tracking information to update.

4. Customs, Duties, and Taxes

All taxes and duties are included in the final price at checkout.

5. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us immediately at support@noxcase.com with your order number and photos of the damaged item/packaging. We will gladly arrange a free replacement or resolve the issue for you as quickly as possible.

6. Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for packages delivered to incorrect addresses provided by the buyer. If you notice an error, please contact us at support@noxcase.com within 2 hours of placing your order.

7. Contact Us

If you have any further questions about our shipping process, please feel free to reach out to us at support@noxcase.com. We aim to respond within 24–48 business hours.